Privacy policy

Effective Date: 8/6/25

Partners for Pets ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information across our website, communication platforms, adoption processes, volunteer programs, and third-party partnerships.

1. Information We Collect

We may collect the following types of personal information:

  • Name, phone number, email address, and mailing address

  • Information submitted via adoption, volunteer, surrender, or contact forms

  • Pet adoption or foster history

  • Donation records

  • Communication preferences and opt-in status

  • Web usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

  • Respond to inquiries or service requests

  • Process adoptions, foster applications, or volunteer sign-ups

  • Send updates about adoptable animals, events, or volunteer opportunities

  • Coordinate with volunteers and prospective volunteers

  • Confirm appointments and send reminders

  • Process and acknowledge donations

  • Comply with legal and animal welfare obligations

  • Contact adopters if their pet is found, returned, or in our custody

We may respond to public inquiries received through our website, social media, or messaging platforms. However, we will only reply for the purpose of resolving the initial inquiry. Once the matter is addressed, we do not send any further messages unless the individual has opted in to receive ongoing communications.

3. Adoption and Communication-Specific Disclosures

a. Adoption Records

We retain adoption records, including your contact information, for legal, administrative, and animal welfare purposes. These records are not deleted upon opt-out of communications.

b. Hill's Science Diet Opt-In

Our adoption form offers the option to receive promotional emails from our partner, Hill's Science Diet. If you opt in, we will share your name, contact info, and pet details with Hill's for the purpose of providing pet care tips, offers, and product updates. This is voluntary and not required to adopt.

c. Emergency Contact

Even if you opt out of general communications, we may still contact you if we believe your adopted pet has been found, is in danger, or is returned to our custody. This is a critical component of our animal welfare commitment.

4. Email and SMS Communications

If you opt in, we may contact you by:

  • Email for newsletters, event notices, and donation appeals

  • Text (SMS) for scheduling, reminders, and general updates

If you send us a text message,

You can opt out at any time:

  • Email: Click "unsubscribe" at the bottom of any email

  • SMS: Reply STOP to any message

Standard message and data rates may apply. Message frequency will vary.

5. Website and Online Activity

Our website may collect data using cookies, log files, and analytics services (e.g., Google Analytics) to improve functionality and measure engagement. You may disable cookies via your browser settings, but doing so may affect your experience on our site.

6. Data Sharing and Third-Party Tools

We do not sell or rent your personal information. We may share it with trusted third-party providers for the limited purposes of:

  • Managing SMS and email communications (e.g., Twilio, Mailchimp)

  • Processing donations (e.g., PayPal, Square)

  • Volunteer and adoption management (Monday, Pawlitics)

  • Fulfilling optional partner programs (e.g., Hill's Science Diet)

All vendors are required to follow data protection standards.

7. Data Security

We implement reasonable safeguards to protect your information, including encryption, access controls, and secure third-party tools. Only authorized staff and volunteers have access to sensitive data.

8. Your Rights

You may request to:

  • Update your personal information

  • Withdraw consent for email/SMS communications

  • Opt out of partner sharing

Contact us at any time using the details below.

9. Contact Us

Partners for Pets
info@partnersfopets.org
509-893-9829
8901 E Trent Ave #101, Millwood, WA 99212

10. Policy Updates

We may update this Privacy Policy from time to time. The "Effective Date" will reflect the most recent changes. Significant updates will be posted on our website or sent via email.